Privacy Policy

ChargeKeep Privacy Policy

Last updated: April 18, 2024

General Information

We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web pages and the quality of our service. This information is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, with your permission, or under the following circumstances:

  • It is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety, violations of Terms of Service, or as required by law.
  • We transfer information about you if ChargeKeep is acquired by or merged with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information Gathering and Usage

When you register for ChargeKeep, we ask for information such as your name, email address, and billing details. Members who sign up for the free account are not required to enter a name or billing details. We use collected information for the following purposes: product and service provision, billing, identification and authentication, services improvement, contact, and research.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are required to use the ChargeKeep service. We use cookies to record current session information, but do not use permanent cookies. You are required to re-login to your ChargeKeep account after a certain period to protect against unauthorized access.

Data Storage

We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run ChargeKeep. While we own the code, databases, and all rights to the ChargeKeep application, you retain all rights to your data.

Google User Data

ChargeKeep uses Google OAuth for integration with Google services. We adhere to Google’s Limited Use requirements and ensure that the handling of Google user data is in compliance with Google’s policies and our obligations as outlined in this Privacy Policy. We retain Google user data only as long as necessary to provide the services requested by our users, and upon the deletion of an account, we ensure that all such data is deleted from our servers within a reasonable timeframe, as dictated by user request or legal obligations.

Data Retention and Deletion

We retain user data for as long as necessary to fulfill the purposes outlined in this policy. Users can request deletion of their personal information by contacting us at privacy@chargekeep.com. We will respond to deletion requests within 30 days.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you within 72 hours via the email address associated with your ChargeKeep account.

Sharing and Onward Transfer

We may share your information with service providers that help us operate our services, such as payment processors, cloud hosting providers, and analytics vendors. We ensure these third parties maintain appropriate privacy and security safeguards. We do not sell your personal information to third parties.

Your Rights and Choices

You have the right to access, correct, delete, and download your personal data. You also have the right to object to or restrict the processing of your data. To exercise these rights, please contact us at privacy@chargekeep.com.

International Data Transfers

If we transfer your data outside of your home country, we will implement appropriate safeguards, such as standard contractual clauses, to protect the information during cross-border transfers.

Sensitive Information

ChargeKeep collects and processes payment card information to facilitate financial transactions. We maintain strict security measures to protect this sensitive data in accordance with industry standards.

Payment Processors and Third-Party Services

ChargeKeep works with various third-party service providers to deliver our services, including but not limited to:
* Payment processors: Stripe, PayPal
* Analytics and tracking: Google Analytics, Meta
* Email and Saas Services: Gmail, MailChimp, Aweber, HubSpot, Zapier and several more
* Cloud hosting: Azure, Google Cloud, Vercel and Amazon Web Services
Each of these third-party providers has their own privacy policies that govern the handling of data shared with them. We ensure these providers maintain appropriate privacy and security safeguards, but we encourage you to review their individual policies to understand how they collect, use, and protect your information.

We will provide notice to users of any changes to the list of key third-party service providers we work with.

Compliance with Applicable Laws

ChargeKeep is committed to complying with all relevant data protection laws, including the EU’s General Data Protection Regulation (GDPR), California’s Consumer Privacy Act (CCPA), and other applicable regulations.

If you have any questions or concerns about this Privacy Policy, please contact our privacy team at help@chargekeep.com.