Preventing and managing failed payments is an important part of running a successful subscription business. Starting today, you can prevent and manage failed charges right in ChargeKeep.
You can do three things:
1. You can remind your customers when they have an upcoming payment. In the event they need to update their credit card, they’ll be able to do so using the Customer Portal.
2. You can warn your customers when they have a credit card expiration date approaching, allowing them to update their credit card before a failed payment happens.
3. When a payment fails, you can send your customers an email asking them to update their credit card. The payment will then be retried.
Right now, you can’t edit any of the emails that are sent, but we’re working on that. In the meantime, you can see a preview of what is going to be sent.