Subscription payments fail for a number of reasons, which we list below, but whatever the actual reason may be, the fix boils down to two things: 1) either the customer needs to update their credit card; 2) or they need to contact their bank to allow the payment to go through.
When a payment fails, you can see why it failed by clicking on More on an individual payment:
In this case, the failed payment reason is “insufficient funds” and the customer will either need to add funds to their bank account or put in a different debit/credit card.
Other failure reasons we see often are:
- do not honor
- transaction not allowed
- lost card
- expired card
When a payment fails, ChargeKeep immediately initiates a recovery process to recover that failed payment.
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